Reduction in Operational Costs
Increase in Customer Satisfaction
Data Across Disparate Sources
High Data Quality & Consistency Achieved
Overview
A global leader in outdoor sports and rugged gear manufacturing was struggling with outdated data systems, fragmented sources, and manual reporting processes that hindered both daily operations and long-term planning. With a diverse portfolio of branded products and app-based services, the organization needed a modern data infrastructure to bring consistency and clarity to its analytics. To address this, they partnered with Cygnet.One to implement a unified data platform. The initiative brought together scattered data, automated ETL workflows, and introduced self-service analytics, resulting in faster decision-making, improved reporting accuracy, and reduced operational overhead across departments.
The Business Need
For a multi-brand manufacturer operating across geographies, data is essential for planning, logistics, and customer engagement. However, the business was slowed down by disconnected systems and inconsistent reporting structures.
The key challenges included:
- Inability to perform accurate trend analysis due to fluctuating historical data
- High dependency on manual, error-prone ETL workflows
- Fragmented systems that limited enterprise-wide visibility
- Inconsistent data formats that complicated audits and compliance efforts
The organization needed a centralized, reliable data foundation to support consistent forecasting, agile operations, and improved customer experience.
Building a Modern Analytics Foundation with AWS
To address these challenges, Cygnet.One implemented a scalable data platform. The solution started with building a centralized data warehouse on Amazon Redshift, combining historical and real-time data from various systems to create a reliable, unified source. Change data capture and time-travel tracking were also set up to support accurate reporting over time.
Next, the team restructured the data ingestion process using AWS Glue and Lambda functions. These automated workflows handled the extraction, transformation, and loading of data, allowing for more consistent, efficient delivery of clean, analysis-ready datasets.
Power BI dashboards were introduced to give business users immediate access to operational insights. These dashboards provided clear visibility into inventory trends, performance metrics, and customer satisfaction indicators making analytics accessible across teams.
Finally, a governance model was put in place to define data ownership, ensure quality standards, and align reporting practices. This helped reinforce trust in the insights being shared and supported audit and compliance efforts across the organization.
Architecture Diagram:
Driving Real Business Value with AI-Powered Insights
The modernized data platform significantly improved the organization’s ability to make timely, informed decisions. Operational inefficiencies were reduced, reporting cycles became faster, and teams were given access to consistent, real-time analytics across functions.
As a result, the company saw a 25% reduction in costs by automating manual data prep and eliminating redundant processes. The improvements also contributed to a 20% rise in customer satisfaction, driven by more accurate service insights and smoother fulfillment tracking.
With better forecasting accuracy and trustworthy reporting, leadership teams now have greater confidence in strategic planning. The centralized data foundation also paves the way for future initiatives, including demand forecasting and customer segmentation.
Tools & Technologies Used
AWS Glue
Managed ETL orchestration
AWS Lambda
Event-driven data triggers
Amazon Redshift
Centralized data warehouse
Power BI
Interactive dashboards and reporting
AWS S3
Storage for raw and processed data
Python & SQL
For data modeling and transformation
About the Client
This company is a well-established player in the outdoor gear and sports accessories sector. Known for quality and innovation, it offers high-performance equipment and subscription-based services to a broad customer base throughout North America.