Reduction in Operational Costs Through Automated ETL Pipelines and Unified Data Storage
Increase in Customer Satisfaction via Improved Forecasting and Real-Time Visibility
Consolidation of Disparate Systems into a Single, Governed Analytics Platform
Operational Intelligence Enabled by Power BI Dashboards and Centralized Reporting
Company Overview
The client is a globally recognized manufacturer of outdoor sports gear and rugged lifestyle accessories, delivering high-performance products and app-based services across North America. With a reputation for innovation and quality, the organization caters to adventure enthusiasts and professional users alike, offering a wide range of branded products supported by a robust digital ecosystem. As part of its forward-looking strategy, the company prioritizes data-driven operations to improve service delivery, operational agility, and customer experience.
Story Snapshot
In pursuit of greater efficiency and analytical maturity, the organization partnered with Cygnet.One to implement a cloud-based, AI-driven data platform. The engagement focused on consolidating scattered data sources, automating ETL processes, and democratizing insights through self-service analytics. The result was a centralized, governed, and real-time reporting environment, unlocking measurable cost savings, faster decision cycles, and improved customer satisfaction.
At a Glance
A leading outdoor gear manufacturer teamed up with Cygnet.One to modernize its data infrastructure. The goal was to create a single, trustworthy view of enterprise data, replacing fragmented systems and manual reporting with real-time analytics, robust governance, and cost-efficient automation. The resulting platform helped align cross-functional operations and empowered business users with self-serve insights, accelerating the company’s journey toward AI-powered decision-making.
Solutions Implemented |
Outcomes Achieved |
Built a centralized data warehouse using Amazon Redshift to unify historical and live data |
25% Cost Savings – Reduced overhead from manual data prep and storage duplication |
Developed automated ETL pipelines using AWS Glue and Lambda for real-time data ingestion |
Operational Agility – Accelerated access to analysis-ready datasets |
Integrated Power BI dashboards for team-wide access to KPIs and trend visualizations |
20% Higher Customer Satisfaction – Through faster insights into service metrics |
Established change data capture and time-travel tracking for historical trend analysis |
Improved Forecasting Accuracy – Enabled reliable, retrospective insights |
Deployed a governance framework for ownership, lineage tracking, and compliance alignment |
Audit-Ready Data – Ensured consistency, traceability, and regulatory readiness |
Building a Unified Analytics Ecosystem with Scalable AWS Infrastructure
As digital operations expanded and customer expectations evolved, the client envisioned a platform where data could serve as a strategic asset—powering accurate forecasting, responsive operations, and personalized customer experiences.
To realize this vision, Cygnet.One collaborated with internal stakeholders to design a cloud-native data ecosystem. The solution was built on Amazon Redshift, consolidating both historical records and real-time feeds into a centralized warehouse with strong lineage and governance. This single source of truth replaced legacy spreadsheets and siloed systems, providing consistent, trustworthy analytics for all teams.
Data ingestion was streamlined using AWS Glue and AWS Lambda, enabling event-triggered ETL flows that continuously fed fresh, cleaned data into Redshift. These automated pipelines significantly reduced manual data wrangling and ensured high data quality with every refresh.
For reporting, Power BI dashboards delivered interactive insights on inventory, customer satisfaction, and operational KPIs. Department heads and analysts could access tailored views, drill down into trends, and make proactive decisions—no longer constrained by weekly reports or fragmented exports.
Governance was woven into the architecture through documented ownership, versioning, and policy enforcement. This brought consistency and transparency to reporting practices while supporting audit trails and compliance alignment with internal standards and external regulations.
Problem
As a data-mature and innovation-driven organization, the client had long recognized the importance of analytics in guiding decisions across product design, logistics, and customer engagement. However, the increasing complexity of their operations called for a more scalable and intelligent approach to data management.
The company’s previous architecture included siloed systems, manually triggered ETL pipelines, and static reporting tools. These created hurdles for timely insights, limited collaboration between departments, and raised concerns around consistency and auditability.
Key challenges included:
- Inconsistent historical data limited accurate forecasting and demand planning
- Manual ETL workflows consumed significant operational resources and introduced variability
- Disparate data formats and storage systems made cross-functional reporting difficult
- Fragmented visibility hindered real-time decision-making and proactive service adjustments
With rising volumes of operational and customer data, the organization sought a scalable, governed, and AI-ready data infrastructure to support continuous improvement and innovation.
Solution
Cygnet.One led the end-to-end modernization initiative, beginning with a detailed discovery phase to assess existing data sources, performance bottlenecks, and reporting pain points.
The core of the transformation was the deployment of a centralized data warehouse on Amazon Redshift, bringing together data from CRM, ERP, app telemetry, and logistics systems. Change data capture (CDC) mechanisms and time-travel tracking were implemented to ensure version control and historical accuracy for longitudinal analysis.
The data ingestion layer was modernized using AWS Glue for orchestration and Lambda for event-driven triggers. This introduced resilience, consistency, and near real-time data availability—crucial for supporting a fast-paced, multi-brand organization.
To empower business users, the client adopted Power BI, which transformed traditional dashboards into real-time, role-based analytical views. These enabled product managers, supply chain leads, and executives to collaborate using a common data language and actionable metrics.
To ensure that the platform remained sustainable and trustworthy, data governance principles were embedded throughout: ownership, validation layers, security policies, and lineage tracking were established and enforced across datasets. This helped reinforce audit readiness, improved confidence in reporting, and ensured compliance with both internal controls and industry regulations.
Security protocols such as IAM-based access, data encryption using AWS KMS, and monitoring via AWS CloudTrail and Config were also configured to support privacy and regulatory requirements.
The shift from manual, fragmented processes to automated, governed analytics led to a measurable 25% reduction in operational costs. Teams could now access timely, trusted data, reducing decision latency and enhancing operational responsiveness.
Additionally, customer experience teams benefited from real-time service metrics, contributing to a 20% increase in satisfaction scores. With improved visibility into customer trends and inventory patterns, fulfillment timelines were optimized, and proactive service decisions became the norm.
Leadership teams now use the platform for reliable forecasting, scenario planning, and innovation roadmapping—powered by clean, centralized, and contextualized insights. The organization has laid a strong foundation for future analytics capabilities, including AI-driven personalization, predictive modeling, and dynamic segmentation.
Tools & Technologies Used
AWS Glue
Managed ETL orchestration
AWS Lambda
Event-driven data triggers
Amazon Redshift
Centralized data warehouse
Power BI
Interactive dashboards and reporting
AWS S3
Storage for raw and processed data
Python & SQL
For data modeling and transformation