At Cygnet Infotech Private Limited (hereinafter referred to as “Company”), our foremost priority is to deliver exceptional customer experiences. To achieve this, we have meticulously developed a comprehensive Grievance Redressal Process aiming to promptly and effectively address any concerns or complaints raised by our valued customers.
As part of such grievance redressal mechanism, customers utilizing the services of credit institution will be able to lodge their complaints.
GRIEVANCE REDRESSAL PROCESS
Customers can raise a grievance redressal request by following the below mentioned procedure.
Level 1
Timeline: Day 0
Customer/Citizen Action
Customers can register their complaint with the Company Customer Support by sending the email on legal@cygnet.one or through physical post/courier on the Company’s Registered Address at 16-swastik society, nr. Amco bank, stadium circle, opp. Diamond plaza, Ahmedabad, Gujarat, India, 380009 by mentioning below details:
- Subject Line – Grievance issue or concern
- Date of the event
- Registered Mobile Number
- Details of the grievance / compliant
Company’s Action
We are committed to providing you with our first response within 48 hours of receiving the complaint and to resolve all your complaints/queries within 10 days.
Level 2
Timeline: After 10 days
Customer/Citizen Action
If the grievance is not redressed within 10 business days, then customers can reach the Grieveance Redressal Officer
Name: Mr. Anuj Teli
Email: anuj.teli@cygnet.one
Address: 16-swastik society, nr. Amco bank, stadium circle, opp. Diamond plaza, Ahmedabad, Gujarat, India, 380009.
Email: anuj.teli@cygnet.one
Address: 16-swastik society, nr. Amco bank, stadium circle, opp. Diamond plaza, Ahmedabad, Gujarat, India, 380009.
Company’s Action
We are committed to providing you with our first response within 48 hours of receiving the complaint and to resolve all Your complaints/ queries within 10 days.
Note: Working Days & Timings: Monday to Friday from 10 AM to 6 PM