About Client
The client is a leading insurance firm in South Africa, delivering needs-matched life insurance products and policies such as individual life cover and group risk cover to employees, along with funeral offering to individuals and companies.
Country South Africa
Industry Insurance
Business Requirement
- Replace legacy systems that lacked many functionalities and had inconsistent frameworks; hence led to a shortage of qualified development team in-house
- Ability to make changes and add new features to the existing system, by moving to the latest technology stack
- The insurance underwriters took 6 to 7 weeks to evaluate and analyse the risks involved in insuring people and assets
- Data collection and Manual data processing methods were often inaccurate and lead to data silos, which were time-consuming and expensive
- Develop various module systems that could efficiently manage the data
Our Solution
- Developed a solution for internal and external users that digitized the insurance process with reduced manual work
- Architected a new solution, enhanced & replicated the functionalities, managed defects to provide an improvised and upgraded system
- To ensure no historical data is left behind, implemented a seamless data migration
- Provided an individual portal for users to fill the details with automated validation of cover proposal process for simplification of the complex workflow of filling lengthy forms and uploading documents on behalf of the users
- Automated report generation to accelerate the process of fetching and sending the details for testing and determine the eligibility of the individuals and companies
- Implemented automation to enhance the distribution model for the seamless decision-making process to determine the relevant policy for individuals
- Designed a reward module to incentivize loyal customers on policy maturity
- Integrated a smart blockchain enabled digital signing solution for managing documents with ease
- Extended 24*7 technical support for easy bug fixing
Tools & Technologies
- Architecture: Microservice
- Development Framework (Web portal): Asp.Net MVC, Typescript language
- Database: MS SQL Server
- Source Control: Git Repo and Azure DevOps
- Deployment: Jenkins, Octopus
- Browser Support: Chrome, IE, Microsoft Edge, Mozilla, and Safari
Business Outcomes
- Reduced 30% manual efforts with automation and system modernization
- Business-ready system to accommodate exponential customer growth
- Enhanced user interface and easy-to-use platform
- Improved system performance with faster turn-around time
- Efficient monitoring and tracking of processes and functions