About Client
The client is a billion-dollar Internet service provider offering a wide range of digital media and cloud services for businesses.
Country USA
Industry Media
Business Requirement
- Improve customer service and satisfaction by streamlining a few processes and building new channels.
- Develop backend communication channels and data processing module
- The client had a legacy system which wasn’t enough to achieve the new goals and work well with new features. Hence, they needed to re-engineer the legacy system that enables ideal customer experience management
- Develop and maintain the billing solution along with various transactional activities
- Need a partner to engage in end-to-end project life cycle across the spectrum
Our Solution
- Cloud-based solutions to migrate legacy applications to Cloud – Migrated all applications to AWS
- Upgraded native mobile application to cross-platform technology with React Native
- Integration with the legacy systems
- Rearchitected the Sitefinity framework for better conversion rates for online presence & digital marketing and A/B Testing for better conversion rates
- Implemented Test Rail & Postman for Automation Testing to make the application more robust and error-free
- Comprehensive billing engine with a complete user flow right from sign-up to billing
- Payment gateway integration
- Partnered with digital solutions for payment services such as bank transfer, credit card, direct debit, and in-app purchases
- Accelerator enabled early-to-market strategy for Blockchain-based digital signing solution
- Created reconciliation reports
- Compliance with GDPR, PCI, geo compliance, and HI-TRUST
- Prevent & mitigate frauds as part of security measures to ensure the confidentiality of customer’s information, we leveraged Accertify [PCI DSS validated Level 1 & ISO27001 certified service provider]
Tools & Technologies
- ASP.NET
- Java
- PHP
- WPF framework
- Grails
- Node JS
- AWS
- Delphi
- Parasoft
- Apache JMeter
- DevOps
- IOS
- Android
- Salesforce
- Sitefinity
- Selenium
Key Features
- VAT functionalities to incorporate tax of respective European countries
- Support for diverse skills, and roles in different geographies globally
- Producer-consumer approach through Oracle Advanced Queue
- Successful partnership for client’s acquisition strategy
Business Outcomes
- The built solution reduced the operational cost by 20% and reduced hosting & maintenance costs
- Reduced request processing time
- Alignment with the client technology & modernization roadmap
- Internalization of applications
- IT process and application standardization
- Over 150 concurrent sessions and 30,000 batch transactions
- Omnichannel experience
